In case of any discrepancy, we have the right cancel any of the orders. A few reasons for cancellation from our end usually include limitation of the product in the inventory, error in pricing, error in product information etc. We also have the right to check out for extra information of the customer for the purpose of accepting orders in a few cases. We make sure to notify you if in case your order is cancelled partially or completely or if in case any extra data is required for the purpose of accepting your order.
Once you place the order, it can be cancelled from your end within 72 hours. On receiving the cancellation request, we make sure to refund the amount through the same mode of payment within 10 working days. The cancellation fees of 2% will be levied and balance 98% will be refunded back to the account.
We don’t accept cancellation for customized jewellery products. In case customer wants the money back or wants to exchange it with other product(s), making charges and stone charges of the ordered product will be deducted from the payment and balance will be refunded back to customer account within 10 working days or will be adjusted against the exchanged product(s).
If in case the amount is deducted from customers account and the transaction has failed, the same will be refunded back to your account within 72 hours.
Customer can return the product with in two working days from the date of delivery.
Conditions and Procedures
Pack same method as received. If damage occurred due to improper package is not acceptable.
Invoice and Warranty paper is mandatory for return procedure.
We don’t accept return of customized products.
The price tag should not cut and separate from the product.