Service Policy

Service Policy

Parakkat always ready at service for the products purchased from www.parakkatjewels.com. The service of the product is varying to type of the product. All services are done only at the head office. So, we took 30 days’ time for service a product. The service cost is decided as per the warranty conditions applicable to the purchased product and we inform the service charges prior to the customer. The service process starts only with the conformation of the customer. Soft or hard copy of bill and warranty paper is mandatory. All the grievances are handling gently with the supervisions of head office. Parakkat provide service only for the products purchased from own managed showrooms or website.     

 Procedure for Service the product that purchased from Parakkat is visit our nearest showroom and give the product to parakkat’s sales executive. Clearly communicate the discrepancy with the sales executive.  Then the sales executive provides the service job card print out with company seal. The charges will be mentioned in the job card. From there we take care of it and contact you back after once its all service finished or if any difficulties occur for doing service will inform the customer as soon as possible.

After the service, head office will dispatch the product to respective shop and inform the customer for collection. All the payments can do at the showroom and collect the serviced product. The free service can do only one time before completing two years of purchase. After two years, there will be no free service. Then product not subjected for service. Either the product can exchange or can buyback.