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PARAKKAT JEWELS REPLACEMENT POLICY
At Parakkat Jewels, we prioritize customer satisfaction and aim to provide an exceptional shopping experience.We understand that sometimes you may need to exchange a product, and we are committed to making the process as seamless as
Replacement Eligibility:
- ο»Ώο»ΏWe offer a 3-day replacement window from the date of delivery.
- ο»Ώο»ΏTo be eligible for a replacement, the product must be unused, in its original condition, and accompanied by the original packaging, tags,
Replacement Process:
- ο»Ώο»ΏIf you wish to replace a product, please message at +918086958222 and provide the order number, your contact details, and the reason for the replacement.
- ο»Ώο»ΏOur customer support team will guide you through the replacement process and shipping instructions.
Replacement of Same Value or More:
- ο»Ώο»ΏYou may choose to replace the product with an item of the same value or more.
- ο»Ώο»ΏIf the replacement item is of a higher value, you will be required to pay the difference in price.
Return Shipping:
- The customer is responsible for arranging and bearing the shipping cost for the return, unless the replacement is due to a defect or error on our part.
- ο»Ώο»ΏWe recommend using a trackable and insured shipping method to ensure the safe return of the product.
Inspection and Approval:
- Once we receive the returned product, our team will inspect it to verify its condition and eligibility for a replacement.
- ο»Ώο»ΏIf the product meets our replacement policy criteria, we will approve the replacement and proceed with sending you the new product.
Non-Replaceable Items:
- ο»Ώο»ΏCustom-made jewelry may not be eligible for a replacement unless there is a manufacturing defect or an error on our part.
- ο»Ώο»ΏFor hygiene reasons, earrings (including ear studs and ear cuffs) cannot be replaced.
Defective or Damaged Products
In the rare event that you receive a defective or damaged product, please contact our customer support team immediately.
Proof of Damage:
- For damaged products, you must provide proof that the damage occurred during shipping or upon arrival. This proof may include
- Videos of the damaged product and packaging upon arrival and unboxing.
Video Documentation:
- Unboxing Video: To ensure the integrity of the product upon delivery, we request customers to take an unboxing video of the product immediately upon receiving it. The video should clearly show the product being unpacked from its packaging and confirm that it is in good condition.
- ο»Ώο»ΏReturn Video: To ensure the integrity of the product during returns, we request customers to take a video of the product before handing it over to the delivery executive. The video should clearly show the product in its packaging and confirm that it is in good
Upon verification of the damage and review of the video documentation, we will arrange for the return and provide a replacement or issue a refund, depending on your preference.
Additional Information:
- The replacement policy is subject to change without prior notice.
- The replacement policy is in addition to any applicable warranties.
- Replacement is applicable one time only.
Contact Us:
β’ If you have any further questions or need assistance with the replacement process, please do not hesitate to contact our customer support team. We are here to ensure your satisfaction and make your shopping experience with Parakkat Jewels a delightful one.