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Return and Refund Policy

At Parakkat Jewels, we are committed to providing you with exquisite jewelry and an exceptional shopping experience. We understand that there might be instances where you need to return a product or seek a refund. To ensure a seamless process, we have a clear Return and Refund Policy in place:

  1. Returns Eligibility:

    • We accept returns within 15 days from the date of delivery.
    • To be eligible for a return, the product must be unused, in its original condition, and accompanied by the original packaging, tags, and purchase invoice or receipt.
  2. Return Process:

    • If you wish to return a product, please visit following the link
    • Provide the order number, your contact details, and the reason for the return.
    • Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number, along with shipping instructions.
  3. Return Shipping:

    • The customer is responsible for arranging and bearing the shipping cost for the return, unless the return is due to a defect or error on our part.
    • We recommend using a trackable and insured shipping method to ensure the safe return of the product.
  4. Inspection and Approval:

    • Once we receive the returned product, our team will inspect it to verify its condition and eligibility for a refund.
    • If the product meets our return policy criteria, we will approve the return and proceed with the refund process.
  5. Refund Process:

    • For payments made via credit/debit cards or digital wallets, the refund will be processed back to the original payment method used during the purchase.
    • If the payment was made through bank transfer, we will require your bank details to initiate the refund.
    • Refunds are typically processed within 7 business days after the approval of the return.
    • Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank or payment provider.
  6. Non-Refundable Items:

    • Custom-made jewelry may not be eligible for a refund unless there is a manufacturing defect or an error on our part.
    • For hygiene reasons, earrings (including ear studs and ear cuffs) cannot be returned or refunded.
  7. Exchange Policy:

    • Get 50% (before the first year) 40% (after the first year and before the second year), and 30% (after the second year and before the third year) of the purchased amount as a discount while exchanging the ornaments if they were not undergoing any service, or get the ornaments free for the respective discount amount.

 

  1. Defective or Damaged Items:

    • In the rare event that you receive a defective or damaged product, please contact our customer support team immediately.
    • We will arrange for the return and provide a replacement or issue a full refund, depending on your preference.

If you have any further questions or need assistance with the return and refund process, please do not hesitate to contact our customer support team. We are here to ensure your satisfaction and make your shopping experience with Parakkat Jewels a delightful one.