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Return and Refund Policy

At Parakkat Jewels, we take pride in the quality of our products and strive to ensure every customer is satisfied with their purchase. Our refund policy is designed to address specific situations where a refund may be necessary.

  1. Refund Eligibility
  • Manufacturing Defects: If your item has a verified manufacturing defect, you may be eligible for a refund. Please contact us within 3 days of receiving your order with details and photos of the defect.
  • Order Delays: If your order is significantly delay beyond the expected delivery time(more than 30 days), you may request a refund. We will assess the situation and determine eligibility.
  1. Non-Refundable Situations
  • No Returns or Refunds: We do not provide refunds for reasons other than those mentioned above.
  • RTO (Return to Origin): Refunds will not be issued for orders that are returned to us due to incorrect addresses provided by the customer, refusal to accept the package, or failure to collect the package.
  • Not reporting of non delivery: In case of not receiving the item after the specified date in tracking, it should be reported to us on or before 10 days.
  1. Refund Process
  • Requesting a Refund: If you believe your situation qualifies for a refund, please contact our customer service team at +91 80869 58222 or +91 81118 89338 with your order number and a detailed explanation of the issue.
  • Assessment: Our team will review your request and, if applicable, inspect the product or verify the delay.
  • Approval: If your refund request is approved, we will process it promptly. Refunds will be issued to your bank. You should provide a passbook of your bank
  1. Contact Information

If you have any questions or concerns about our refund policy, please reach out to us at:

  • Phone: +91 80869 58222 or +91 81118 89338
  • Address: Door No. XII/483A NEELEESWARAM P.O KALADY, ERNAKULAM, KERALA PIN :683574
  • Email: Customercare@parakkatjewels.com

Thank you for your understanding and for choosing Parakkat Jewels. We are committed to providing you with the best service and quality products.