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Parakkat Jewels Service policy
- Parakkat Jewels provides service for products purchased from www.parakkatjewels.com, with the service duration varying based on the product type.
- All services are exclusively conducted at the head office, requiring approximately 30 days to complete.
- Service costs are determined by the applicable warranty conditions, with charges communicated to customers prior to payment.
- The service process commences only upon customer consent, with a mandatory bill and warranty paper required.
- Customer grievances are handled with care under head office supervision.
- Parakkat offers service solely for products purchased from its own showrooms or website.
Procedure for Service: - Bring the purchased product to the nearest Parakkat showroom and hand it over to a sales executive.
- For service assistance, customers should send the product to the Parakkat Headquarters at Neeleswaram-Kalady using a postal service of their preference.
- Clearly communicate the issue to the sales executive, who will provide a printed service job card with the company seal, detailing the charges.
- Parakkat manages the service and contacts the customer upon completion or if any service-related challenges arise.
- Following service completion, the head office dispatches the product to the respective showroom, notifying the customer for collection.
- Payments can be made at the showroom during product collection.
- One free service is available within two years of purchase; after two years, no free service is provided.
Parakkat Jewels Buy Back Policy
- Products purchased from Parakkat can be bought back at its showrooms, not for cash refund but for trading towards new ornaments.
- This policy enables customers to keep up with trends and access fresh designs.
- The buyback amount is specified in the warranty paper, with a bill and warranty paper necessary for the transaction.
- Customers benefit by saving money and avoiding storing unused products, as these may lack resale value over time.
- Parakkat's PR model category offers a buyback warranty, a first in the history of imitation ornaments, allowing customers to exchange premium model products for new ones.